To some extent your opportunities for correcting the situatiom will depend on the laws in your state, but the bottom line is the squeaky wheel gets the grease. I would have your xB inspected by an independent body shop to determine the extent of the problem. Then politely, but firmly let the dealer know what you expect and what the consequences will be if they fail to meet those expectations.
The Internet is an amazing tool. I recently had a problem with AT&T Long Distance and after two hours on the phone with SEVEN different "customer service" representatives didn't get the resolution I wanted. I filed complaints with the State Attorney General's office and the Federal Communications Commisssion and sent a letter to the CEO of AT&T. I now have people coming out of the woodwork in response to the complaints and a direct line to an AT&T corporate manager in case there are any further problems.
With all of their recent problems I think that Toyota would be eager to help you.
The Internet is an amazing tool. I recently had a problem with AT&T Long Distance and after two hours on the phone with SEVEN different "customer service" representatives didn't get the resolution I wanted. I filed complaints with the State Attorney General's office and the Federal Communications Commisssion and sent a letter to the CEO of AT&T. I now have people coming out of the woodwork in response to the complaints and a direct line to an AT&T corporate manager in case there are any further problems.
With all of their recent problems I think that Toyota would be eager to help you.
