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Is "Customer for Life" program bogus?

5918 Views 9 Replies 5 Participants Last post by  Arstechnica
I purchased my 2008 Scion used from Dick Hannah VW in Vancouver, WA, in February of this year. With their "Customer for Life" program, you get free car washes, free replacement tires, free rental cars (when in service, I suppose) but you have to have all of your services done there.

I called today as my xb just hit 20k and needs service. It's the basic service. They are not a scion dealer (but the Dick Hannah brand does have a scion outlet) and I could not get pricing on the service over the phone. Was told that I would have to bring it in, then they could tell me the cost. Uh, that doesn't sound like the best idea to me. So I look on the Dick Hannah Scion website and see that the Basic Service is $89.95. But another dealership has the same service for $49.95 and yet another for $39.95. I called to see why the service is so much more expensive and the Service Mgr. is supposed to call me back.

Here's the thing...the VW place where I bought this is not that convenient to me. I rarely get north of the river from Portland. Their scion dealership is even further away. Are the free tires really going to make it worth it to overpay for each scheduled service? How much do new tires run for a Scion anyway? This is their pricing. Even though it says 2006, it's really their current pricing.

Should I just forget this program? It seems like a bit of a ripoff.

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What is the Basic service? You have to find out what they are going to do for that money. At 20k miles it shouldn't need more than an oil change and tire rotation.

I would forget what the dealer recommends for service and go by what's in your owners manual. The dealers lately have come up with all kinds of service recommendations that they know will make them money. Engine/transmission flushes are just a couple of examples of money wasted and could cause damage.

If it will make you sleep at night then do the dealer service recommendations. I think it's a waste of money, just like changing your oil every 3k miles.

Good luck.
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