Every dealership is different it seems. Toyota really doesn't police this like the should. I like taking my car to the dealership for service. But not if I feel like I am getting raped by doing it. My dealer tried to charge me for the 1st *free* service. Said they use a *special* oil that costs more. Yeah, semi-syth but that don't cost $20 more. I told them if I gotta pay I won't be back for anything in the future. Oh, and while I was there I got a quote to install springs. $600 just to install seems a bit crazy.