So the dealer has had my car since Tuesday and they were supposed to be installing the options and looking at a few issues that were found when I took delivery last week. I'm trying to figure out if I should complain or not or if I'm being to picky about my new car. I had them install the rear cargo cover (no issues) and the rear bumper applique which looks nothing like in the brochure. It's just a flat black thin plastic cover with SCION etched in the middle of it. It will serve it's purpous but from what I understand this version of the applique is only $45 and not the full price listed online which I paid. I'm fine with it though.
Now we come to the issues. When I bought the car there were serious scratches on the rear hatch and they did address these and it looks really good. Unfortunatly the five other areas where there were scratches(looks like a rake was scraped across the paint) they did not address and it looks like they tried to buff it out but they didn't buff out. The final scratch is in the left front fender and it's really deep. It basically goes thru the entire clear coat and they flat out told me that there is nothing they can do about it. They don't want to paint the fender because that would decrease the value. I'm sitting here thinking they should be installing a new fender if they can't address the scratch but I'm not sure if that's something I should ask for. The scratch is about an inch in length and quite deep.
Now I also had them looking at a rattle that I've already found in the car. It sounds like it's coming from the lower dash left of the steering wheel. They told me that they could hear it but the tech could not find the rattle and I had to wait until it gets worse before they can fix it. I can continue to monitor it but it is annoying.
The final thing was the emergency brake. I have about an inch of play in it when it's disengaged. I'm used to emergency brakes beeing nice and tight and this thing just flops around. You can hear it flop around when you go over a bump it's that loose. When it's being engaged once it gets past the inch it feels normal. The dealer has told me that this is normal for the car but I don't remember either of the ones I test drove doing it. Can anyone verify that the play is normal?
Thanks so much. This is my third new car (a subaru and a volvo) and neither of the other cars had any kind of paint issues so I don't know if I'm expecting to much. The dealer already sounds annoyed with me hehe. The craziest thing is that the dealer has put more miles on the car than I have lol. The car has 550 miles on it and I've only put 120 miles on it since last Thursday. They didn't even replace the gas they used today
Not sure where all the miles came from. My odometer paperwork from the purchase process says it had 70 miles on it but the car was driven in from baltimore which is only about 75 miles and when I took delivery there was 320. I guess the paint place was far away cause I don't know where all these miles came from.
Now we come to the issues. When I bought the car there were serious scratches on the rear hatch and they did address these and it looks really good. Unfortunatly the five other areas where there were scratches(looks like a rake was scraped across the paint) they did not address and it looks like they tried to buff it out but they didn't buff out. The final scratch is in the left front fender and it's really deep. It basically goes thru the entire clear coat and they flat out told me that there is nothing they can do about it. They don't want to paint the fender because that would decrease the value. I'm sitting here thinking they should be installing a new fender if they can't address the scratch but I'm not sure if that's something I should ask for. The scratch is about an inch in length and quite deep.
Now I also had them looking at a rattle that I've already found in the car. It sounds like it's coming from the lower dash left of the steering wheel. They told me that they could hear it but the tech could not find the rattle and I had to wait until it gets worse before they can fix it. I can continue to monitor it but it is annoying.
The final thing was the emergency brake. I have about an inch of play in it when it's disengaged. I'm used to emergency brakes beeing nice and tight and this thing just flops around. You can hear it flop around when you go over a bump it's that loose. When it's being engaged once it gets past the inch it feels normal. The dealer has told me that this is normal for the car but I don't remember either of the ones I test drove doing it. Can anyone verify that the play is normal?
Thanks so much. This is my third new car (a subaru and a volvo) and neither of the other cars had any kind of paint issues so I don't know if I'm expecting to much. The dealer already sounds annoyed with me hehe. The craziest thing is that the dealer has put more miles on the car than I have lol. The car has 550 miles on it and I've only put 120 miles on it since last Thursday. They didn't even replace the gas they used today
Not sure where all the miles came from. My odometer paperwork from the purchase process says it had 70 miles on it but the car was driven in from baltimore which is only about 75 miles and when I took delivery there was 320. I guess the paint place was far away cause I don't know where all these miles came from.
